Staff Product Manager (Platform Reliability)

Kraken

Leading product strategy and delivery for Kraken's Platform Reliability Group, supporting ~1500 engineers across the business to build and operate reliable, scalable systems that power energy utilities serving 70+ million customer accounts globally. This role brings together product management, platform engineering, and commercial expertise to enable teams to 'build safe and fast', maintaining Kraken's culture of rapid innovation while embedding reliability practices that help utilities make a big green dent in the climate crisis:

• Own roadmap for three teams delivering observability, incident management, and reliability initiatives across 200+ daily deployments to 25+ environments globally.
• Manage incident management including all processes, tooling, and post-incident frameworks. Run fortnightly Platform Health Review for engineering leadership.
• Drive Datadog observability strategy, launching company-wide training and enabling teams through self-service tools, consulting, and automated guardrails.
• Report weekly to SMT on reliability metrics and work with engineering leaders to establish ownership frameworks and standards.
• Shared ownership with Technical Lead on quarterly planning, reliability standards, and driving the 'build safe and fast' culture across Kraken.

Solutions Consultant

Masabi

Worked at Masabi, a global leader in mobile ticketing and fare payment solutions for public transit, helping transit agencies modernise rider experiences:

• Led solution design for high-value, multimodal transit opportunities across the US, UK, and Europe, supporting procurements for large-scale transit authorities handling over half a billion annual trips.
• Conducted in-depth RFP analysis to shape strategic responses and solutions, and developed compelling proposals tailored to complex client needs.
• Delivered technical demonstrations and participated in evaluation interviews with transit agencies to articulate solution value and platform fit.
• Collaborated deeply with Product, Engineering, and Sales teams, and contributed to cross-functional initiatives focused on process improvement, AI, and business expansion strategy.

Startup Solutions Architect

Amazon Web Services

Supported early-stage startups across the UK & Ireland as part of AWS’s Startup team, helping founders build scalable, secure infrastructure on the cloud:

• Advised startups in SaaS, Energy, Healthcare, and Social sectors on AWS architecture, with a focus on Kubernetes and reliability.
• Co-created and hosted Let’s Build a Startup — a monthly Twitch series guiding founders through building MVPs on AWS.
• Delivered talks, meetups, and live events focused on containers, platform reliability, and startup tech strategy.
• Created technical content and contributed to team-wide initiatives to drive startup adoption and success on AWS.

Senior Product Manager

Ticket Tailor

Ticket Tailor is a simple, free event ticketing solution for events of all shapes and sizes. Led product strategy and delivery as the first Product hire at Ticket Tailor, a simple, independent ticketing platform used by event organisers worldwide:

• Built out the product function from scratch, introducing key tools, processes, and cross-team workflows.
• Owned the roadmap for three core products, including the main ticketing platform and organiser dashboard.
• Launched a new creator-focused marketing product.
• Collaborated with the CEO and cross-functional leads to align product direction with company goals.
• Led agile delivery cycles and prioritised features based on customer insight and business impact.
• Advocated for UX simplicity and data-informed decision-making across the team.

DevOps/Platform Engineering Consultant

OpenCredo

OpenCredo is a pragmatic hands-on software and DevOps consultancy with a wealth of experience in open source technologies. Worked with clients to design and build distributed systems using cloud native technologies like Kubernetes, Kafka and Terraform on AWS and GCP.

Product Manager

Masabi

Managed road map and agile delivery for a tribe of 13 engineers, overseeing the lifecycle of several transit ticketing validation products including iOS/Android apps, backend (Java), SDKs and APIs, and turnkey hardware solutions (embedded Linux/Java), as well as technically contributing to solution design and delivery.

Stage Manager/Technician

Freelance

Strong career in live theatre, delivering technically complex productions in a variety of roles. Highlights included:

• Roles with leading companies, including Disney Theatrical Group, the Royal Shakespeare Company and the Edinburgh Fringe.
• Using software development skills: creating a 'talking lightbulb' with Python, programming complex/dynamic lighting for an international tour.
• Solving problems, adjusting solutions and working as a team to continuously improve using an iterative, agile-like model.

Product/Operations Manager

iTICKET

Managed IT and field operations for events with up to 80,000 attendees for New Zealand's largest kiwi-owned ticketing company. Highlights included:

• Working closely with engineers to ensure smooth operation and development of Azure-hosted platform using Agile methodologies.
• Providing training, documentation and support for staff and clients, including liaising with external IT teams/software developers to ensure successful deployment and integration of ticketing infrastructure.
• Overseeing IT operations including purchasing, configuring and maintaining equipment, networking and software/services.
• Contributing scripts/tools in Python and PHP to automate tasks and improve process, including integrating with ticketing and inventory APIs.